Gear up payment problems, such as declined or incomplete transactions

If you have problems paying for Google products, you lot might need to gear up a trouble with your payments profile.

Find the upshot y'all're experiencing beneath:

"Your transaction cannot exist completed"

A diverseness of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to united states of america, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such equally a credit card) matches the accost recorded in your Google payments centre settings. If they don't match, update your address in your Google payments center, and effort the transaction again.
  • Attempt using a Google Play gift menu to consummate the transaction.
  • Try using the best interface for your calculating device:
    • If you lot're using a desktop computer, try the transaction using the Google product's website.
    • If yous're using a mobile device, attempt using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the gild again.
    • Endeavour creating a new Google account if you don't already have one and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired carte du jour"

Cheque to meet if your payment method is up to engagement. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please utilise some other form of payment."

Notation: These steps too utilize if you run into the fault message "Your payment didn't go through. Delight try a different payment method or try again afterward."

Try the following:

  1. Check to come across if your payment method is up to date. If it isn't, update information technology in the Payments center, then try your purchase once again.
  2. Brand sure you accept enough coin in your account for the purchase.
  3. If you're still having bug, contact your depository financial institution to see if in that location'due south a problem with your business relationship.
  4. Try making the buy once more with a different payment method.

"Your payment was declined due to an result with your account"

If you encounter this bulletin, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a lilliputian more information to protect your account against fraud.
  • Nosotros need a little more data to comply with EU law (European customers only).

To fix the result, endeavor the post-obit:

  1. Get to the Payments centre.
  2. Take activity on any errors or requests in the payments eye.
    1. You lot might need to verify your identity before you tin buy anything through your Google Business relationship.
  3. Brand sure your name, address, and payment information are upwards to date.

"Unable to process payment: Depression carte du jour balance"

Y'all might not have enough funds in your account to make the payment. Check your business relationship balance or contact your banking company.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you lot can use it once again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, you'll find a temporary charge on your card statement forth with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the viii-digit code.

If you lot effort to verify the payment method once more:

  1. Confirm which card you want to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than 2 days: Wait up to two days.
    • If more than 2 days: Cheque your carte statement. You should find a temporary charge from Google called "GOOGLE Examination," with an 8-digit lawmaking.

Menu is grayed out & says "carte du jour is ineligible"

You can't use this card for this purchase. Try to make the purchase over again with a different carte du jour.

If the menu y'all want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more than about what to do if you temporarily or permanently airtight your payments profile.

If y'all're still having trouble, contact support.

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